1. APPLICATION OF THE TERMS AND CONDITIONS OF SALE

These general conditions of sale define the rights and obligations of each party, the buyer and the seller.

Is defined as seller:

Terre & Soleil company, 5 rue du verger 22120 Yffiniac
SAS with capital of 345 000 €, RCS Saint Brieuc: 432 930 857, Siret number: 432 930 857 00227, VAT number: 254 329 300 857

E-mail:

Telephone: 02 96 77 04 49

Is defined as buyer:

The consumer or the non-professional in the meaning of the code of consumption, who orders on the website "BRIEUC.BZH".

These general conditions of sale apply for any purchase made on the site BRIEUC.BZH by any natural person.

Any order placed on the site "BRIEUC.BZH" implies knowledge and is subject to acceptance of these general conditions of sale by the customer.
Terre & Soleil reserves the right to modify these general conditions of sale at any time. The general conditions of sale in force and available on the site "BRIEUC.BZH" at the time of confirmation of the order by the customer will then be applicable.

2. PRODUCTSThe photographs of the products appearing on the site "BRIEUC.BZH" are not contractual.

Products on the site are available as long as they are visible and controllable. The momentary unavailability of a product will be the subject of information on the site.

In case of missing product on delivery, the customer can then opt for:

Refund of the missing product
The sending of the missing product subject to availability, in return for the costs of the site "BRIEUC.BZH"

3. PRICEThe prices on each product sheet are expressed in euros, excluding postage, and applicable during the validation of the order by the customer.

The prices are subject to French VAT and any change in the legal rate of this VAT will be reflected in the price of the products, on the date stipulated by the relevant implementing decree.

VAT rates are 20% for non-food products and confectionery, and 5.5% for food products. The customer will be able to display the applicable VAT rates in his cart or in the order confirmation.

4. ORDER PASSIf he has not already done so by browsing the site, the Customer must create a personal account at his first order. To create his account, the Customer must enter, on the one hand, his email address and on the other hand a password.

The customer must then complete all the mandatory information relating to the delivery and billing of his order (first name, last name, delivery address, billing address, telephone number and e-mail address).

The customer will be able to visualize by 2 times a summary of his order (in the basket and during the confirmation of order) then will have to tick the box for acceptance of these general conditions of sale.

Then, he will have to click on the "Order" button: this second click is proof of electronic signature whose value is similar to that of a handwritten signature. To finalize his order, the customer will proceed to the payment of his order. Subsequently, the customer will receive a summary by e-mail of his order.

In the event of default or difficulty of payment of the order or of a previous order by the customer, Terre & Soleil reserves the right to refuse any order of this one and to cancel the orders in progress.

5. PAYMENT TERMSOrders are payable in cash on the day of the order.

For the payment of his order, the customer has a means of payment:

 by credit card authorized on the site during the payment stage of the order. The customer's order will only be taken into account by Terre & Soleil after validation of its payment by the payment center. In case of refusal of payment by the payment center, the order will be automatically refused.

A digital invoice is made available to the customer.

Using promotional codes

Terre & Soleil may have to offer promotional codes to enter during the ordering process. These codes will allow the customer to obtain a discount on the amount of the order according to the conditions in force at the time of the promotion. The customer can only use one promotional code per order.
Shipping costs are not included in this offer and will be payable by the recipient.

6. DELIVERYThe products are delivered to the delivery address entered by the Customer during the ordering process. It is therefore the responsibility of the Customer to verify the accuracy of the information entered before the validation of the order (last name, first name, building number, floor, intercom name, digicode, street number and name, postal code, city name, country number telephone number or email address, etc.).The Seller can not be held responsible for a delay in delivery or the impossibility in which it could be to deliver the order in case of error or omission in the wording of the address and / or address of Customer delivery.

The order is shipped in one go.

Deliveries are made in Metropolitan France, in the DOM-TOM, in Europe and some countries around the world by La Poste Colissimo followed without signature.

The customer can choose to withdraw his order in the shop: "Brieuc" located at 5 rue du Orchard Yffiniac 22120. In this case, no shipping costs will be due. The customer will be notified by e-mail of the arrival of his order in the shop. When the withdrawal of his order, which must intervene at the latest in the 8 (eight) days following the e-mail of Terre & Soleil, a proof of order and identity will be asked to the customer.

The customer can also choose to withdraw his order in "Point Withdrawal" Colissimo when ordering. The choice of the place of delivery will be indicated during the finalization of the order. The customer will receive an e-mail from Swiss Post confirming the delivery of the order and the possibility of withdrawing it.

Shipping cost :

The delivery costs to the desired address or withdrawal point for Metropolitan France are fixed and amount to:

AMOUNT OF ORDER Colissimo / Customer Delivery
UP TO 59.99 € 8,50 €
FROM 60 € Free shipping
AMOUNT OF ORDER Colissimo / Point withdrawal charge
UP TO 59.99 € 7,50€
FROM 60 € Free shipping

For any order greater than or equal to 60 € TTC, the delivery will be offered to the customer (offer valid only for Metropolitan France).

Regarding orders outside mainland France (DOM-TOM, EU, non-EU), shipping costs are calculated by weight based on the current Colissimo grid (attached to the site).

Customers who request to be delivered to an address outside the European Union may be subject to import duties and taxes collected when the parcel arrives at their destination.

Any additional customs clearance costs are borne by the Customer, who therefore contacts the local customs department on his own initiative for further information in this regard.
By placing an order on the "BRIEUC.BZH" website, the Customer is considered the official importer and therefore undertakes to comply with all the laws and regulations of the country in which the products are shipped.

Delivery time :

Following its validation, the order will be prepared and sent within 3 (three) working days maximum.
To this will be added the time of transport by Colissimo.

With regard to international shipments and DOM-TOM, delivery times are not guaranteed.

In the event of a transport strike period, incidents due to weather conditions (snow, ice storms, etc.), natural disasters or exceptional situations, delivery may be delayed and delays announced may be extended. In such cases, Terre & Soleil declines all responsibility and the customer cannot claim compensation of any kind.

7. RECEPTIONUpon receipt of his order, the customer must check the apparent condition of the package.In the event that the parcel arrives damaged, the Customer must annotate any reservation on the delivery order and contact the Customer Service of the Post Office to follow up the dispute.

The customer must also, upon receipt of the products, verify the conformity of the products delivered to the order (reference, quantity of products, DLC or DLUO indicated on the package in particular) and ensure the absence of any apparent defect in the products. . Any non-compliance or apparent defect must be the subject of a complaint by the customer, sent by email toto the Customer Service of Terre & Soleil within 8 (eight) days.

Terre & Soleil undertakes to provide a response to any claim within a maximum of ten (10) working days from the date of receipt thereof.

The claims accepted by Terre & Soleil will result in the sending of the missing product, the exchange of the defective or non-compliant product, or their refund in the event of unavailability of the product, within 30 (thirty years). ) open days.
Any complaint made by the customer beyond the above deadlines cannot be accepted by Terre & Soleil.

Return of parcels:

In the case where the address would be incorrect (error of the customer when entering his address during the ordering process) or that the customer would not have recovered his parcel pending at the post office indicated on the notice during a period of 15 (fifteen) days, the package will be returned to Earth & Sun.
Terre & Soleil is committed to informing the customer quickly: it will be able to choose to schedule a second shipment, subject to the payment of related delivery costs.

Lost parcels:

If the package was misplaced by Colissimo, the Customer issues a complaint to the customer service of the Post Office to follow up the dispute.
In this case, Terre & Soleil disclaims all liability and the customer cannot claim compensation of any kind whatsoever.

9. GUARANTEESThe products comply with the regulations and standards in force in France. The products are guaranteed against any lack of conformity and hidden defects under the conditions provided by the provisions of the Consumer Code with regard to sales to the consumer within the meaning of this code, and the Civil Code, no additional commercial guarantee being provided. Granted.

The Customer can thus take advantage of Terre & Soleil:

The legal guarantee of conformity of articles L217-4 and following of the code of consumption;
The guarantee of hidden defects of articles 1641 and following of the civil code.
The Customer who wishes to implement one of the covered guarantees will inform Terre & Soleil by email or registered letter with acknowledgment of receipt addressed to the Terre & Soleil Customer Service, whose contact details are as follows:
Address:

Terre & Soleil SAS
Customer service
5 rue du verger
22120 Yffiniac
la France

Email address:

If the customer's complaint is accepted, Terre & Soleil will proceed with the exchange of the product or its refund no later than 30 (thirty) days from the notification of non-compliance to Terre & Soleil. Return costs will be refunded to the customer upon presentation of receipts.

10. LIABILITY

Terre & Soleil cannot be held responsible for damages of any kind resulting from misuse of the products by the customer (non-compliance with the deadlines for consumption, no verification of the list of ingredients in case of allergy, poor conditions storage ...).

Navigation on the Site is the sole responsibility of the customer. The responsibility of Terre & Soleil can in no case be sought after the inconvenience caused by the use of the Internet such as service interruptions, failures, errors, computer viruses, which would impede the continuity of access to the Site .
Terre & Soleil cannot be held liable for any direct or indirect damages that may be related to access or use of the Site.

11. FORCE MAJEURE

The occurrence of a case of force majeure, as defined by the law and the French jurisprudence, constitutes a cause of suspension of the obligations of the Seller and the Customer during all the duration of this case of absolute necessity.
Are assimilated to cases of force majeure: strikes, fires, bad weather and natural disasters, wars, the stops of production intervened at Earth & Sun and our suppliers or the impossibility to be delivered, etc.
In these cases, the debtor of the obligation cannot be held responsible for the non-fulfillment of this obligation.
In the event that this case of force majeure is prolonged beyond a period of one (1) month, the Seller and the Customer agree to consider that this case of force majeure becomes final. The contract is then canceled and Terre & Soleil will only keep the payment for the products it was able to ship on the cancellation date of the contract. Any sums in his possession corresponding to the sale of products that have not been delivered must be reimbursed.

12. CUSTOMER SERVICE

The Terre & Soleil customer service can be reached by phone from Monday to Friday from 9.30am to 12.30pm and from 2pm to 5pm and by e-mail, to answer any questions or requests for information:

By phone on 02 96 77 04 49
By e-mail to
By mail to: Terre & Soleil SAS, 5 rue du verger 22120 YFFINIAC

13. INTELLECTUAL PROPERTY

The elements of the Site "BRIEUC.BZH" including logos, registered trademarks, images, photographs, illustrations, visuals, texts, descriptions, sound elements, databases and more generally all elements related to the content and architecture of the Site are the exclusive property of Terre & Soleil and are protected by intellectual property and copyright. The reproduction, the imitation and the representation, total or partial, of these elements without the express and preliminary agreement of Earth & Sun would constitute an infringement and / or civil fault engaging the civil and / or criminal responsibility of the offender.

14. PROTECTION OF PERSONAL DATA

All information and personal data collected by Terre & Soleil in connection with the placing of an order on the Site "BRIEUC.BZH" are subject to a computer processing for the processing of the online order and its execution. In accordance with legal provisions, the customer has a right to access, rectify, oppose and delete personal data collected by Terre & Soleil in connection with the placing of the order.

These data will be intended for private use and will never be transmitted or sold to third parties and commercial partners (except for the transport service for the good delivery of the order).

15. TRANSFER OF PROPERTY

The products remain the property of Terre & Soleil until their delivery to the delivery company.

16. DISPUTES

The present general conditions and the sales contracts concluded between Terre & Soleil and the customer, are subject to French law.

In case of dispute or claim, we invite the customer to contact the customer service of Terre & Soleil reachable on 02 96 77 04 49 or by email:in order to find an amicable solution.

In the absence of an amicable agreement, the parties may resort to a conventional mediation procedure by seizing the mediator of the competent consumption appearing on the list of mediators established by the Commission for Evaluation and Control of Consumer Mediation.

In the absence of an amicable agreement between Terre & Soleil and the Customer following one of these procedures, the dispute is submitted to the courts and tribunals of Saint Brieuc (22000), France.

16. Litiges

Les présentes conditions générales et les contrats de vente conclus entre Terre & Soleil et le client, sont soumis au droit français.

En cas de litige ou de réclamation, nous invitons le client à se rapprocher du service client de Terre & Soleil joignable au 02 96 77 04 49 ou par email :afin de trouver une solution amiable.

A défaut d’accord amiable, les parties peuvent recourir à une procédure de médiation conventionnelle en saisissant le médiateur de la consommation compétent figurant sur la liste des médiateurs établie par la Commission d’évaluation et de contrôle de la médiation de la consommation.

A défaut d'accord amiable entre Terre & Soleil et le Client à l’issue de l'une de ces procédures, le litige est soumis aux cours et tribunaux de Saint Brieuc (22000), France.